Privacy Policy

Trestle Book Co Pty Ltd t/a The Language People (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with Australian privacy law.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, or contact us.

1. Personal information we collect

We may collect personal information including your name, email address, phone number, billing and shipping address, order details, and payment-related information. We may also collect information about how you use our website, including device information, browser type, IP address, and cookies.

2. How we collect information

We collect information directly from you when you:

  • Place an order.
  • Create an account.
  • Subscribe to our newsletter.
  • Contact us by email or form.
  • Interact with our website.

We may also collect information automatically through cookies, analytics tools, and similar technologies.

3. Why we collect it

We collect your information to:

  • Process and fulfil orders.
  • Provide customer service.
  • Send order confirmations and shipping updates.
  • Improve our website and services.
  • Comply with legal obligations.
  • Prevent fraud and misuse.

4. Disclosure of information

We may disclose your information to trusted third parties that help us operate our business, including:

  • Payment providers.
  • Shipping and fulfillment providers.
  • Website hosting and IT service providers.
  • Email and marketing platforms.
  • Professional advisers where required.

If required by law, we may also disclose information to government, regulatory, or law enforcement authorities.

5. Payment processing

Payments on our website may be processed by third-party payment providers. We do not usually store full payment card details on our systems. Payment information is handled according to the privacy practices of the relevant payment provider.

6. Direct marketing

If you subscribe to our mailing list or consent to receive marketing, we may send you promotional emails about our products, offers, and updates. You can unsubscribe at any time using the link in our emails or by contacting us directly.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no online transmission or storage system is completely secure.

8. Overseas disclosure

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and consistently with this Privacy Policy.

9. Changes to this policy

We may update this Privacy Policy from time to time by posting the revised version on our website. The updated policy will take effect when published.

10. Contact us

If you have questions, requests, or complaints about this Privacy Policy, contact us at:

The Language People
Shop 1, 474 Upper Edward Street, Spring Hill Qld 4000
info@thelanguagepeople.com.au
07 3831 7633