These Terms and Conditions apply to your use of The Language People’s website and to all purchases made through our online store. By using our website or placing an order, you agree to these Terms.
1. About us
This website is operated by Trestle Book Co Pty Ltd, ABN 52 634 465 731.
2. Website use
You must use this website only for lawful purposes. You must not interfere with the website, attempt to gain unauthorised access, or use the website in a way that could damage our business or other users.
3. Product information
We aim to ensure all product descriptions, images, editions, formats, and prices are accurate, but errors may occur. For books, details such as ISBN, language, edition, binding, and condition are provided in good faith but may occasionally vary from the item supplied.
4. Orders
An order placed on our website is an offer to buy the selected items. We may accept or reject any order for reasons including stock availability, pricing errors, payment issues, or suspected fraud.
5. Payment
We accept the payment methods shown at checkout. Payment must be authorised in full before dispatch. If a payment fails or is reversed, we may cancel the order.
6. Shipping
We will use reasonable efforts to dispatch orders within the time stated on the website. Delivery times are estimates only. Delays caused by postal services, couriers, customs, weather, or other events outside our control are not our responsibility.
7. Risk and title
Title in the goods passes to you once full payment is received. Risk in the goods passes to you upon delivery to your nominated address, to the extent permitted by law.
8. Returns and refunds
Our Refund & Returns Policy explains how returns are handled, including change-of-mind returns if offered. Nothing in these Terms excludes or limits your rights under the Australian Consumer Law. If a book is faulty, misdescribed, damaged in transit, or not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law.
9. Consumer guarantees
We do not exclude any consumer guarantees that cannot legally be excluded. Where the Australian Consumer Law applies, we will provide the remedies required by law.
10. Intellectual property
All website content, including text, images, logos, product descriptions, and layout, is owned by us or used with permission. You may not copy or reuse our content without written consent.
11. Privacy
Our Privacy Policy explains how we collect, use, store, and share personal information. By using our website, you consent to the handling of your information in accordance with that policy.
12. Liability
To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website or from purchase of products. Nothing in these Terms limits any liability that cannot lawfully be limited.
13. Changes
We may update these Terms from time to time by publishing a revised version on our website. The updated Terms apply from the date they are posted.
14. Governing law
These Terms are governed by the laws of Queensland, Australia, and the courts of that state or territory have jurisdiction.