Taking Care: Effective communication for CALD workers in Aged Care – Trainer Guide

Produced with funding from DEEWR – Workplace English Language and Literacy Program

The trainer guide presents a range of activities based on the DVD scenarios, and includes topics such as:

• meeting and talking to residents
• communicating with residents with dementia
• listening to handover reports
• following workplace instructions
• writing progress notes and incident reports

Taking Care is aligned to the following unit of competency from the Community Services Training Package:

• CHCCOM2B Communicate appropriately with clients and colleagues

Suitable for workers who speak English as a second language